Terms & Conditions

If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.

These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage.

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. We may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.

Content

We make every effort to keep this site up to date, but cannot guarantee its accuracy. We reserve the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.

We are not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. We cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by us.

Unless otherwise stated, the contents of this website are copyrighted materials of Laura Wall, All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Laura Wall, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.

Privacy

We comply fully with all relevant Data Protection and consumer legislation, and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted.

We will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfill orders, we use reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders, and are under strict legal obligations to keep all personal information private.

Orders

Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and we will not be liable for any delay or non-delivery.

Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only.

We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.

When you place an order online you are automatically subscribed to our newsletter. However, you can unsubscribe any time using the link at the bottom of any of our newsletters.

Delivery

We dispatch orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes on average 5 working days to most areas of mainland Britain.  By request only, we can offer Next Day and Same Day delivery options where available. As a rule, we only deliver to the UK, Jersey, Guernsey and the Isle of Man. We do not delivery to British Overseas Territories or Sovereign Base Areas.

We do not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

Cancellation

You can cancel your order at any time during the processing stage which is before you receive your despatched notification email. You can do this by contacting us using the Help section of this website. If you decide you want to cancel/return your order once you have received the goods, please see the section 'Can I return my order?' on the FAQ section of this website.